When making phone calls making sure that your tone of voice is not monotone or sounds disinterested. Using body language even when on the phone so that you are also engaged in the conversation.

Acknowledging that challenges can be of benefit to us when presenting to a student. Providing them with information that can ease those challenges. 

Implementing visual aids into your presentation helps with engaging the prospective student and also making sure to address both the student and whoever they may bring with them to the appointment. They can help in reassuring the student on their decision if they are also briefed on the value and benefits.

The value to each student will be different and will impact if they decide to enroll or not. Using the value equation, and creating "new value" helps with adjusting how to talk to each student.

Great and excellent tips and pointers to share with students.

I have learned the importance of knowing our job title, understaning important terms, using our resources and the process in which we maintain our knowledge and training in admissions.