I now know to always make sure I use the three key words, feel, felt and found when showing empathy towards the students concerns. 

Between the 10 commandments and listening to a few examples of the script, this module has some great information that I can use!

This module was a great introductory on how to present myself over the phone. 

One of the best practices would be to become an active listener. By doing so, you not only give the other person reassurance but you have  a better conversation and outcome. 

I've learned that I could improve in my listening skils...often times I am already thiking of my response for a student. But not having a closed filter would benefit me more. 

I think that clarifying my questions as well as showing that I am an active listener will help me build stronger rapport with my students. As well as clarifying information, this will be the key to a more successful relationship. 

I loved this module. It was a great reminder to utilize open ended questions and to always take control of the converstaion to get the information needed out of it. Once I focus on these things, my conversation will be more successful.