I enjoyed this training. It was long but very informative. I think that we need to take responsibility for what comes out of our mouths. If we understand our job and continue to keep up to date on rules and regulations, we shouldn't have any problems. But when we loose sight of that and focus too greatly on our goals we tend to slip up. We accidentally give false information just to improve the numbers. Putting our jobs and ourselves in jeopardy. I strongly suggest taking training opportunities like this seriously and making sure you are informed!