Getting ahead of any frustration or building conflict within the course is important for student retention and a cohesive learning environment for all students. Building relationships with each student is key to  prevention of conflicts.  Holding a boundary as well as showing care and concern & support are what students need so they can succeed. Handling conflicts privately is best.  However, online, in the moment is challenging. The instructor has to remember the course benefit to all students and not let the loudest student take the time away from others. 

Asynchronous and Synchronous learning does offer different environments for students to express themselves. Considering the different learning styles, it is best to slowly investigate how each learner exceeds.  Small group discussions are important with reporting out of summary statements.  The most important focus of online learning is for the instructor to figure out how to provide motivational feedback to each student and meet them where they are at. 

Building relationships is important from Day #1.  I believe students will work harder and be more invested if they feel cared about in a genuine way.  I like the idea of connecting personally with each student connecting to their Bio's.  With this connection, students will feel more comfortable expressing their needs before they feel frustrated. 

The summary of the course content so far is a balance of being prepared and organized as well as providing opportunities to build relationships with students so they feel included and prioritized as well as cared for.  I believe when a student feels cared about, they excel.