To be more efficient in their discovery, Admissions officers should use a combination of open-ended and closed-ended questions.

I learned that it is up to the institutions to interpret the standards and the self-study report is the vehicle for communicating compliance with the standards. It should be carefully written to provide a clear understanding of how the institution operates.

During the accreditation process, the institutions must demonstrate how they know they are being effective in accomplishing their institutional mission and show specific evidence that demonstrates compliance with that standard.

I learned that it is important for the institution to understand the essence of the federal guidelines in order to better communicate how they meet the criteria set by their accrediting agency.

I learned that every accrediting agency identifies the types of schools they serve through their mission.

Helps to understand the different communication styles and how to be respectful to your audience’s preferences.

When overcoming objections the Feel, Felt, Found method actually demonstrates the ability to use your emotional intelligence to understand and deal with people.

It is best to not set appointment too far out and make sure you send reminders and follow up - this ensures better show rate.

It is important to know that not being in the right environment often affects the phone sales calls by making it hard to focus on the conversation. We need to strive to create a distraction-free environment.

Communication is the best tool in the sales process. Hierarchy can best be described as a communication tool that provides a formula for the steps one must move through for effective communication.