We are new to Financial Aid at my institution and have not begun to track or keep up with graduated students who have Student Loans. Can someone provide me with websites I can use to find out if a student is on the verge of defaulting or what are some ways that schools keep up with this information? I have not explored the websites enough to understand which is good for what information yet. Is this at NSLDS or COD? Thank you!

For effective borrower communication, I noticed it stated that students open up about living situations when they trust the faculty, and that is the way to increase relationships. But I find that sometimes students have friendships with instructors or faculty that leads to problems like favoritism. How do we develop relationships with the students and gather important data such as homelessness or financial difficulties, without crossing the line and making these personal conversations?