I always try to liken Feedback to Coaching. Feedback, because done poorly, sometimes feels punitive. Most people are familiar with Coaches, be it little league, swimming, etc. When feedback is couched in the vestments of coaching, I believe it is easier to take, actively discuss, and set positive measurable outcomes. It takes more work, but it gives both parties a clear understanding that we want improvement and 'WE' want to work together to get there.

The best part of the presentation was being able to use this material immediately. I am teaching a Business Management class this term and this training came up just as we were doing business ethics. How better to keep your employees ethical than to lead by example... perfect tie in!