I learned if an individual brings concerns about a Title IX violation to an institution’s attention, including publicly exposing sexual violence or filing a sexual violence or sexual harassment complaint with the school or any state or federal agency, it is unlawful for the institution to retaliate against that individual for doing so, and the institution’s Title IX policy must clearly articulate its prohibition on retaliation.

I recognized in the module that nothing in the law prevents an institution from including the enhanced VAWA victim protection procedures for all Title IX complaints, even those that do not rise to the level of sexual violence.

An institution’s policies and procedures must make clear who a victim of a VAWA crime can speak with on a confidential basis and must make clear to students when certain school employees cannot maintain absolute confidentiality.

I’ve learned in this module that Title IX and VAWA is designed to help protect students and and staff and creates a safe learning environment.

I learned in depth about the four C’s: clarity, content, creativity and confidence.

I have learned how to prepare for a call, develop talking points for the call, and close the call with an appointment.

You control who you call, how often you call, how many calls you make, what you say, and how you say it. 

I have learned that having a telephone personality is important for understanding the needs of an applicant. 

The more you know about where you work and the program and student service offerings, the more confident you will feel, and the more informed you will sound when speaking with prospective students and their families.

There are similarities among institutions because they are governed by the Florida Commission for Independent Education and other regulatory bodies, but each institution has its own format for presenting the policies and procedures.