School staff should all strive daily to have a consistent message and interaction from all staff to students. When a student contacts our college; rather than transferring around or putting on hold, (as perhaps at a traditional facility) if the person we wish them to speak with is not available it is imperative we take ownership of the contact. It is important to answer the student right away or let the student know an answer will be found and effort will be made to contact them post haste. If we cannot find answer right away we call them back to… >>>