We complete program training utilizing our program chairs 4x per year. How often do you train with faulty/program chairs about your programs on campus?

Although we do not have a separate department that deals only with providing student services to our students, we do have many resources that are known throughout the entire campus to point our students in the right direction for everything from housing to daycare and carpools. Everything is housed in a binder for easy access as well. What sorts of Student Service Resources do you have on your campuses?

We have put a process in place for all Admissions Paperwork to be reviewed by the person entering an enrollment BEFORE the student enrolling leaves the campus. This has eliminated any discrepancies with missing initialing/signature at the time of the enrollment.

It is important for Reps to review their materials often and receive ongoing training pertaining to their roles as an Admissions Representative. This helps in always ensuring providing the best customer service, sending the same message to all potential students with consistency, and ensuring Admissions Representatives have the most updated information.