I learned about the various resources at the organization you are representing that ensure you are providing proper information to your student. 

I have learned the importance of properly going though all information correctly and transparently. Including Enrollment agreements and leading the student to the School Catalog which houses all info about the program. 

What are some best practices for being an effective Admissions Counselor or Representative? 

I learned the responsibilities of an Admissions Rep, the important of definitions and terms for the admissions process. You need to say up to date with rules and regulations from your institution.