Having the support of the parent I found is so important to a dependent student's success. Having the parent and student both understand the application process is so important.

We as representative need to be sensitive to the fact that every student is different. For this reason we must always keep an open mind and address the concerns and situation of each individual student.

We put the students on a follow-up log if they need verification sheets for their budgets. There is always a time delay for getting these sheets back if they need a parent signature, etc. There should be an easier method for this.

The parent should feel that they are able to voice their concerns regarding their child's education. The support of the parent is very important especially if the student lives with the parent.

When the student defaults we consolidate to get them out of default but are we really assisting the student in not continuing to default on the consolidation? They need continuing education and guidance about the importance of not defaulting.