Its important to take the time to learn who your students are and to help them reach their goals and be successful. 

We have learned that many gernerations like to communicate thru text. We have found that to be a very beneficial aspect to communicating with potential students.

I like the breakdown of each generation

I learned a lot on how to improve leaving voice mail messages.

The feel, felt and found technique is very useful!

Good information for making outbound calls a success!

I appreciate the expert knowledge to model my own inbound calls. As the admin assistant that typically answers the calls and helps with admissions, I found this info very helpful. 

The 4 skills to communicating is body languarge, attitude, people skills and product knowledge. Knowing what my strengths are in these areas will help me to communicte better and to strengthen in the areas I need to do better in.

The module covered the importance of staying focused as you listen to people. 

Body language and tone are very important in conveying your message to someone and interpreting what someone is trying to tell you.