I did not see an area about testing AV Equipment in advance (forgive me if it was in there). I worked for Morotn's The Steakhouse and we would host a number of formal presentations each day. Despite me always asking the presenter to come the day prior to test the wifi and AV equipment, they never would. I cannot tell you the number of times things were not compatible. My suggestions is to always go a day prior to check equipment.

I particularly liked the statement in the module that said it is just as important to practice the topics in the workforce as I totally agree staff need to be trained and managers need to engage with them to ensure they do not want to quit.

How can an instructor avoid developing a "friendship" (I mean friendly rapport, nothing more) with a student if they have had the student in 4 or more classes? Occasionally I have students for a few classes in a row; they begin to tell me spouse problems, children problems, how can I avoid this?

A student was looking in her pocket during test time. I kept my eye on her and watched her do it several times. When she submitted her test, I asked her to step in the hall way with me. I confronted her and she said her mom texted her and she was looking at her phone. She then showed me the text messages. I let her go and did not accuse her of cheating. Did I do the right thing?