I learned an error rate of 5% means there cannot be more than two late returns found in a sample during the audit.

I learned that campus based funds should have a separate account for best practice.

I learned that the business offices including AR and AP must be all in close contact with FA to ensure all parties understand the rules and regulations concerning TIV credit balances and withdrawals.

I have learned that most students leave a school because of poor customer service. A financial aid administrator can get caught up in regulations and give less priority to customer service; however, the priority should be student satisfaction and service.