Your main objective during the telephone inquiry is to find about the needs of the prospective student, answer any immediate questions about the program, and to set a one-on-one appointment. For this to occur, you need to make evident the positive outcomes the College can offer them. Your first impression needs to be professional, confident, knowledgeable, honest, and friendly. Remember, even though the inquirer cannot see you physically, they are building a mental image of you and the College during the call. Your ability to properly describe the College and its successes is essential to scheduling appointments. Because of the… >>>