We contact them both by email, and by phone. I would say that students like to hear from us as it shows we do care.

there are advisors for each individual program, as well as a team of advisors for attendance alone.

The main concern we have at an online school,is that by the time students are ready to drop, they may have been thinking about it for quite some time, and have been ignored for even longer. The thing we do is we start contacting students after four days of inactivity to try to be proactive in this.