In learning about Developing an Efficient Financial Aid Office, I've realized how much these three elements--Timeliness, Accuracy, & Service--work together to create a positive student experience.
- Timeliness means students receive answers and aid packages quickly enough to make important decisions about enrollment, payment, and planning. Delays can cause stress or even lead students to disengage from the process.
- Accuracy ensures that information, calculations, and compliance with federal/state regulations are handled correctly the first time. Mistakes not only frustrate students but can also create compliance risks for the institution.
- Service ties it all together. Students frequently visit the financial aid office
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