Engagement *mic drop*. Keeping the students interested in their future and helping them plan for it. Having resources readily available at all times and a directory that will point them in the right direction. Invest in employees that want to see students succeed.

This section highlights the importance of retention by problem-solving. Before problem-solving is helping the student realize that they can create a plan and help them stray away from dependecy. If they depend on quitting they lose hope and we become what we think right? 

In this section, I've learned the importance of being attentive. Attentive to students' reactions to a poor grade, confusion of a topic, attendance , etc. and distributing reassurance correctly. 

In this section I've learned that retention includes many things. One of those includes how well an institution engages with their students. It is important to identify and act on signs that lead to students withdrawing. It is understandable that not every student enrolled will graduate, but how do you identify a pattern and widely address it?