I learned the importance of not only providing the students with the catalog from the institution but to make it clear that before signing into an enrollment agreement they have to make all the requirements and understand all rules and policies. Total transparancies from both sides of this agreement.

I have learned the importance of having a resource notebook with all knowledge of the insitution I work for and a print out (updated when changes are applied) of the FAC statutes, rules and regulations. It is vital that I stay up to date so students can be properly informed prior to enrolling.