I learned that I can use the Chat feature to counsel. If I choose to do so:

Inform learners of the times when you will be available for individual consultation via Chat.

Provide feedback on a timely basis.
Word your feedback messages in such a way that they build confidence within learners and encourage them to continue to pursue the objectives of the course.
When your feedback includes criticisms, choose the correct tone and wording to avoid damaging the learner's dignity.

I learned that one of the most effective ways to begin building an e-learning community is to ask students to post a short biography of themselves. I will start to do this when a new cohort starts.

To familiarize myself with the course delivery techniques and strategies. What is the manner in which the content is delivered?
What instructional, media, presentation, and display strategies are used?

agree!!

good communication is key