I have learned a lot the sale of school, and how detailed and thorough the record keeping must be to keep the doors open for a school or to ensure there is no program review. 

I was aware of all this information including the new process for schools who have classes in modules as well. Something I learned at my last institution a year ago. 

Efficient time management, effective customer service, and thorough processing is what creates an effective Financial Aid department. Since starting this profession, I have learned that financial aid is not a race it is a marathon, taking your time is okay to ensure your office is in compliance, but also ensuring the students are meeting their needs. Financial aid is practically in the customer service industry so being respectful, informative, and understanding is certainly important for individuals in the department.