Listening to the student instead of trying to guess or tell them what they are feeling,we will never fully understand unless we all willing to LISTEN everthing else is just a guess or our personal opinion,and we can only get so lucky and guess a few right and that is unacceptable. If we want to help and care to help we must first listen and then respond,if we are ever to be effective.

when you show you are willing to extend a part of yourself the students respond in like and drop preconceived notions of how the class will be