Having clear understanding of the audience who you are speaking to,is vital. Must always think the answers through before communicating, to sound clear and assertive. Once prepared to speak with said audience, it will make it an easier duty to build relationship with them.

Usually I limit my listening by finishing what they are going to say and rationalizing the possible answers. I will give them time to express their concerns or questions until they have made their point and see how I can help them.

It very helpful to have eye contact with everyone in the room; also always try to ask open ended questions for more feedback. I restate the answers to questions answered to make sure that I am properly listening and viewing everyone’s point of view.

Personally I find that the face to face communication is more to the point and clearer, there is no room for misunderstang and you can get immeadiate feedback by the body langauge as well.

When a student asks about the transfer of our credits to other institutions, we advise them of check the other institutions, we advise them that to check with that institution because transfer credit policies vary from institution to institution.

It is important to help graduates with their resumes, letters, etc for interviews. A lot of candidates have a degree or a diploma but lack a good personal presentation. The placement departments need to assist in this area as well. Some institutions assist in career placement where there are institutions that do not. It does not make institutions that do not provided career placement any less valuable to the student. Many students currently have employment or careers and are looking to enhance their education for advancement purposes only.

I think it would be beneficial to the students to advice on every step of the enrollment. They should be informed and explained every paper that they are reading and signing. I also agree that the enrollment agreement along with the catalog constitutes the contract between the student and the school.

I am thinking that every person required to take this course should have one. None the less it should be standardized for the entire school. For example, a director is required to take this training but if there is a question regarding admissions, it would be better if they had their own copy rather than have to take it to Admissions. This would ensure that the information is correct.