The realisation that people follow what is modelled for them is a fundamental yet often overlooked truth. This makes me catch myself in moments where I may have fallen short of being an example that I would want to follow. 

The ability to set specific goals rather than broad ones really requires an accurate assessment of self; areas of strengths and weaknesses. This also translates into the performance review conversations that we have yearly because the goals we set can be linked to the areas we want to improve in our work, attitudes or behaviour. 

Empathy is a… >>>