Student support is very important to have but it is very important to be professional and not agree to the student's complaints or add to the complaint but to give the reasoning for the dissatisfying situation.  You always have to keep in mind that you are the instructor but still have empathy.

This course has introduced to me the two terms, intrinsic and extrinsic, especially giving the example for extrinsic of going into the classroom for the first time and feeling the environment and knowing how it can also affect the learning process.  The learning environment plays a big role in the success of the learning outcome.

I have learned that using student's real-life experiences and self-evaluating what they learned and what they would do different is a great learning opportunity.