I appreciate the concept of having a full understanding of institutional policies and procedures as well as cataloge and other publications is an important part of the role contact points play. 

Going through this course is an excellent opportunity to focus on what visitors and reviewers would be looking for, such as determining whether an institution is "doing what they say they are doing," or whether the institution is adhering to its own policies and procedures, and whether it is maintaining financial stability. All this is being done to assist the institution in finding ways to enhance its policies and procedures to better serve students.