We did not know, prior to this course, that our mystery shopper should be providing us data rather than opinion. This would definitely change the way we attack this process in the future. We can have them on a fact finding mission rather than doing our management job of evaluation of what was discovered.

Without our knowledge some of our staff sent a mystery shopper to our institution. When we heard the objective results of their visit, the shopped employee was watched more closely and ultimately fired for unacceptable behavior .

Parents have tremendous influence over their children's school choices so should they be invited into the process with a different approach toward customer service?

How can you build a loyal website user like Amazon?

We did not know, prior to this course, that our mystery shopper should be providing us data rather than opinion. This would definitely change the way we attack this process in the future. We can have them on a fact finding mission rather than doing our management job of evaluation of what was discovered.