A resource notebook is crucial because it serves as a central hub for information where you can store and organize all the valuable information and resources you come across. It helps you easily retrieve important information, while saving you time and effort. This must be updated on a continual basis to ensure the most current information.

When informing the student of the different services that are available, its best to have a representative from that department discuss further what and how the services are provided. This is to avoid any misinformation to the prospective student.

To ensure that you are asking  qualifying questions of the prospective student and completing an effective interview. To maximize this opportunity, it is best to prepare your materials. This includes the enrollment agreement, your list of questions and providing the student with a copy of the catalogue or information pertaining to the program of interest. 

Admission staff should maintain professional ethics, acting with integrity and avoiding any conflicts of interest. Applicants should be treated with respect and provided with accurate information, guidance, and support throughout the process. It's important to build trust and maintain credibility.