The more you care, the more you listen!

So what are some of the non-verbal things we can observe on the phone?

So what are some of the non-verbal things we can observe on the phone?

The funnel if done right can be a lot of fun. Put the fun in the funnel by making it about them! Since I am a counselor, knowing about you is very importanct so..." :)

The funnel if done right can be a lot of fun. Put the fun in the funnel by making it about them! Since I am a counselor, knowing about you is very importanct so..." :)

Needs analysis when you have ID some specific ares of concern!

Letting someone know where you are going with a persoanl question can help them understand why you need the answer and give them the freedome to answer it in a way that will provide you what you need and still maintain a sense of privace.

Letting someone know where you are going with a persoanl question can help them understand why you need the answer and give them the freedome to answer it in a way that will provide you what you need and still maintain a sense of privace.

The repharasing of a "why" is so important to maintain a positive phone call!

The repharasing of a "why" is so important to maintain a positive phone call!