It is important to make your customer's/student's first experience memorable. Make sure to have clean, orderly areas, warm people throughout, and an open and interesting atmosphere.

I have learned that great customer service is very important to all types of businesses. People are more likely to spread the word about negative customer service than they are about positive customer service. Also, customer service has evolved throughout the years from small family owned businesses to the huge businesses of today. People are looking for businesses to keep it personal.