This module taught me that the nature of this field is constantly updating and adapting to the time, new laws, etc. and it is vital to stay up to date with the correct information. This is done best by keeping a checklist of manuals, policies, and procedures. Then, reviewing and updating them as needed. Moreover, to apply the importance of updated information and compliance, one should be attending trainings to continue professional growth in the field, regardless of already being up to date on documents/policies.

I learned that it is important to be up to date with and have accessible to you documents such as your school's catalog, standard of licensure, accreditation manual, and a thorough understanding of all the documents that govern the institution. Moreover, it is important to understand what student services does, where that gap is bridged between admissions representatives and student services, as well as being aware of the marketing data and platforms used to attract students and to reiterate those ideas when interacting with them. Schools can market in so many different ways as long as they are compliant with… >>>

I have learned that there are specific policies and procedures to be followed when handling a student i.e their application. Forms must be completed, signed properly. and in compliance. We must be aware of the process, system, and chain of communication at our institution. For example, if the policy states that after the student fills out the application, the representative should connect them with Financial Aid, then it is vital that they follow that step so the information can be represented accurately by the right body, and following policies.

I have learned that the training is organized in a certain order for a reason and for the best results, one should set aside time to complete it with intention and in direct order. I have also learned that it is required for compliance and it is not a one-time thing, it must be kept up with to ensure we assist all prospects with accurate and up to date information. Similarly, it is important so we know the ins and outs to best assist people with questions.