Understanding the difference between Semantic and Episodic memory.  Importance of empathy, enthusiasm and clarity when in the classroom.  The goal of an instructor is to ensure the student gains the confidence, self-esteem, knowledge and skills base to transform from student to contributor.

Learned a new word...Learnativity and it's importance in helping students learn and retain information, developing the working memory.  The 3x5 cards used for receiving feedback from students.

Building a rapport with students, encouraging participation, positive feedback, treating students with respect, setting realistic expectations and remembering to include fun activities that promote a positive classroom culture.

It is important to get to know and understand each student's background, challenges, why they chose education at this time, their fears and what encourages them to stay on the path they chose.  Assisting the student work through personal and impersonal challenges, addressing concerns and help the student prepare for a career in the field they chose.

Difference between productive tension and Friction.

Value of collaborative efforts.

List of behaviors under ethical conduct basically sums up what needs to happen at an institution on a daily basis.

Did not know about Tuition Recovery funds established by some states

Importance of developing and implementing a culture of compliance for the entire institution.  

The difference in Transactional email messages and Commercial email messages.