l learned the importance of providing exceptional customer service. I also learned to ensure the FA office gets at least two audits annually. We should not only depend on FSA auditors because they can also miss something. To consider outsourcing for additional auditors for compliance purposes. As an FA Associate Director, I must review my staff files for corrections and ensure they receive adequate training. 

Aside from compliance, verification, auditing, and meeting deadlines I've learned the importance of providing excellent customer service. Never say "I dont Know" instead say "Let me see what else we can do".