I learned that many of the things I use in my online classes is what was talked about in this module.  

Our campus strives for good professional relationships with the students and having them know we are with them every step of the way through their education and beyond.

Students need to feel part of the "team" or school as a whole and know that when they talk, staff will listen and problems will be solved.  Our campus strives for strong student involvement and professional relationships.

Instructors need to be proficient in the management system in order to better serve student needs.  Having a active presence is key to fostering student success.