The Tuition Recovery Fund is an extremely important strategy. Too many students have suffered from closing schools. I think it is very important that students are able to have a discussion on this prior to starting a program. while the policy provides for this disclosure, many schools do not discuss it. maybe this should be included in the "Refund Policy of schools.  

I found it interesting that the Act allows for a way around the high school documents. Many students have lived through disasters that destroy their documents and it feels like an added punishment to keep them out of school because they can't produce the documents. The literature notes that if a student completes at least 6 credits this can be accepted as High School. The information on Do Not call is a major one as well as the CanSPAM. At my institution, once a student opts out of an email, the system automatically puts him/her in the Do Not Email… >>>

I particularly benefitted from the section that identified when to coach. Often times coaching fails because the timing is wrong. This was a very valuable training that I will go back to often