Student contact is imperative and essential to their success. 

Excellent road map to further build on ones approaches to classroom management. Reinforces the positives and identifies the negeitives adequately. 

Two important take aways:

1) The 5 "C's"- be Credible, Candid, Compassionate, Committed and Clear!

2) The 3 compitencies - Tehcnical, Professional and Personal!