These modules have the techniques that can be used to be successful in and outside the office. 

1. Respond appropriately is always necessary but you have to be open and listen without Bias. Listening effectively is always the key when your results driven. Positive body language is always an effective tool whether by phone or in person. Answering questions effectively (without the extra razzle dazzle) will give the recipient a clear-cut understanding of what you offer, and what to clearly expect.