I would be interested to hear the case for 'banning' the word NEGATIVE when giving or dicussing feedback, In my view, feedback should either be positve of constructive, the latter used to correct behaviour. Welcome thoughts? David

As an Executive Coach, its interesting to read the differences the programme gives between coaching and mentoring. Whilst I accept that the programme focus is on the role managers play in coaching, coaching itself fulfills a much greater need than just performance issues. I would be intyerested in how you might describe the difference between an external coach (one whose job it is to coach) and that of a manger (one whose job it is to manage performance). David