I just completed the above training and it was very informative.  I have been utilizing many of the Best Practices that were discussed.  One area which I do emphasize is the improtance of having the "right" instructor for new students.  This is also a very important concept to implement.  I am very cautious of which instructor is teaching my new students.  Even though every instructor needs to be compassionate, empathic and understanding towards our students, the instructor teaching "new students" must be someone that understands what these students are going through.

Every instructor needs to be enthusiatic and excited about… >>>