I have always understood the importance of communication with students, however, after reading this information I realize that I didn't know how impactful this area was to all higher education schools in regards to retention. This reading also solidifies the importance of engaging with students and following up with students on how they are feeling about the class itself, the instructor, and their peers. I think the follow-up is not performed as often as it should be and I am speaking for myself and where I can improve.   CAK