I require my staff meet every Tuesday and both dept. meet every Wed. of each month to review student application.

Each month my Dept. takes a Product knowledge tests, and If they do not get a 95% or better they are taken off phones for a week.

Incorporated is the “second look.” No completed paperwork’s get turned in till I have signed-off on the content, and accuracy of the file.

One of the things I have incorporated into our weekly meetings, is a section on the rules and regulations to continue reinforce the importance.