I like that they included UD in this program as like it mentioned these can benefit everyone.

Do not love the text on the last page referencing mental health with "strange" and "bizarre" as description words.

Reasonable accommodation are necessary for access

Don't be afraid to ask for referrals.

Help the student improve their resourcefulness

Listening can be broken down to: Inner, Focused, and Global

Having a team that is both trained with the organizations framework for admissions is essential- but also is the positive energy that is required to build trust, builds relationships, and closes deals.