I find that adult learners need a lot of motivation.  I use several techniques when teaching adults such as KWL strategy. K=Know, W= Want and L= Learned.   I have students identify what they think they Know about the topic, suggest what they Want to know about the topic  and identify what they Learned about the topic. I also use learning models.    When adults witness other’s successes, they are prone to believe that they can also reach that desired goal.

It is important for the teacher to remain calm, professional and listen to the angry student. I let them vent and then once they are calm discuss the matter at hand