Make that one  more call.

The 7 Ps of telephone etiquette! Common sense, yet a great way to remember.

I learned how my bias will be reflected in my response.  Also how active listening builds trust.

I learned the importance of my body language and how to interpret not only mine but the one of the person am trying to communicate. I will definitively will be more aware of mine.

I learned that communication can be disastrous and messages can not only get diluted and lost but terribly misconstrued if proper techniques are not applied.