My institution is incredibly student focused in all aspects from the start of the enrollment process through graduation and in career services.

Key to being sucessful in constantly staying abreast of not only policies and procedures but of what's going on in the industries that your students are preparing to enter, so that you are knowledgeable about career placement and opportunities.

I think they did a great job in explaining how crucial this is and it is only fair that students know what they are getting themselves into. Clarity on the part of the institution maintains its integrity, so that there are no surprises in the case that a student is not entitled to a full refund.

I found the most interesting part of this section to be the prohibition of using the titles of "admissions counselor" or "admissions advisor". In a previous role in NJ, my title was "admissions counselor" and much of my responsibilities were the same. I never gave it much thought, however, now I see how this term can be misleading as the ultimate goal in recruitment and enrollment.