I have observed a number of difficult interactions and been a member of teams where such interactions required intervention by the team leader. The plans I saw being implemented sometimes improved the overall function of the team, but not always. I believe this was related to "skipping" the results assessment element of conflict management. Has anyone else experienced this?

The best supervisor I ever had demonstrated a very high level of self awareness. She was extremely sensitive to the impact of her mood, words, and tone on every member of her very large team. In addition, she was able to step away from a major stressor for a brief period of time in order to make sure that her response did not create additional stress for the team. I am curious about others' experience with managers who are highly self aware and emotionally intelligent. Are these traits growing in value in today's competitive workplace?