In our new environment, and having worked in other schools, I was please to see that my college has already implemented so much of these practices already.

This section made me realize how important it is for me to have the reps the sharpest tools in there toolbox. They need to be able to present the most recent and accurate data at all times, not just when the student asks for it, but to use it to build value as well.

A great refresher on listening

I think the most important step in this process really is questions asking and listening to understand. If a student sees you genuinely listening to there concerns it goes a long way