great I learned a lot about retention

Team dynamics is different for all teams. How the team performs and meets goals can be significantly affected by how to group works together. In my experience each is so different that it can take special leadership styles and understanding to make it work. I agree Suzanne that different approaches are often needed.

Be supportive and give the students a bit of control over their learning

I actually obtained some ideas for activity in the class room that can be useful. I am always looking for ways to reinforce critical thinking in the PN student classroom.