I make extra effort at the beginning of new class by writing students name and calling names during class so that next meeting I have most of their names memorized; and that seems to work for me .Students usually like when we call them by their names

Listening actively by being open minded to a student helps manage situation and finding solution ;It may be time consuming to a disruptive and angry student that is challenging always but when students feel they are being heard , they feel appreciated and it can help the instructors to avoid assumption about the student behavior and can help find answer to the problem in efficient and productive way.

I have seen students inattentive, disruptive by using cell phones, or talking at the back of class room, I  usually look towards them and they may try to put away their devices; some also are testing boundaries; I think putting the standards and requirements needed in class and reinforcing the rules help them that they need to be accountable for their actions. The best strategy I do feel is the :Use-it wisely cards" which helps limit and boundaries.

I have learned from experience people always remember how you made them feel rather what you really did for them to help. As nurses we are conditioned to always jump to help first but  It is very important usually during first meeting with student opening the opportunity for communication and try to find out some information about themselves , this also helps me to kind of understand about what they like and interest them. When new topic is introduced finding something to talk about as ice breaker to engage them also is important.